Quality Managers - Zero Defects http://www.qualitymanagers.com/taxonomy/term/127/0 en Zero Defects http://www.qualitymanagers.com/zero-defects <p>Philip Crosby's recommended performance standard that leaves no doubt regarding the goal of total quality. Crosby's theory holds that people can continually move closer to this goal by committing themselves to their work and the improvement process.</p> Zero Defects Wed, 15 Nov 2006 16:17:50 -0500 joseph 5 at http://www.qualitymanagers.com