Quality Management Terms

TermDefinition
Run chart

Also known as a line chart, or line graph. A chart that plots data over time, allowing you to identify trends and anomalies.

Sample

A subset of a population used to represent the population in statistical analysis. Samples are almost always random, which means that all individuals in the population are equally likely to be chosen for the sample.

Sample Standard Deviation Chart

Control chart in which the standard deviation of the subgroup is tracked to determine the variation within a process over time. Sample standard deviation charts are usually paired with average charts for complete analysis.

Scatterplot

A tool that studies the possible relationship between two variables expressed on the x-axis and y-axis of a graph. The direction and density of the points plotted will indicate various relationships or a lack of any relationship between the variables.

Seven Tools of Quality

Quality improvement tools that include the histogram, Pareto chart, check sheet, control chart, cause-and-effect diagram, flowchart, and scatter diagram.

Shewhart Cycle

Another name for the Plan-Do-Check-Act cycle. It is also sometimes called the Deming cycle.

Special Causes

Causes of variation in a process that are not inherent in the process itself but originate from circumstances that are out of the ordinary. Special causes are indicated by points that fall outside the limits of a control chart.

Specification Limit

An engineering or design requirement that must be met in order to produce a satisfactory product.

Statistical Process Control

Analysis and control of a process through the use of statistical techniques, particularly control charts.

Statistical Quality Control

Analysis and control of quality through the use of statistical techniques, essentially the same as SPC.