Quality Managers
3346 Auburn Rd. #339
Auburn Hills, Michigan
48326
Tel. +1 248 283 0834
Fax. +1 303 942 4112
Quality Management Terms
| Term | Definition |
|---|---|
| Quality Function Deployment | A technique used to translate customer requirements into appropriate goals for each stage of product or service development and output. The two approaches to quality function deployment are known as the House of Quality and the Matrix of Matrices. |
| Quality Improvement | A systematic approach to the processes of work that looks to remove waste, loss, rework, frustration, etc. in order to make the processes of work more effective, efficient, and appropriate. |
| Quality Improvement Team | A group of employees that take on a project to improve a given process or design a new process within an organization. |
| Quality Loss Function | An algebraic function that illustrates the loss of quality that occurs when a characteristic deviates from its target value. It is expressed often in monetary terms. Dr. Genichi Taguchi coined this term; his work suggests that quality losses vary as the square of the deviation from target. |
| Range Chart | Control chart in which the range of the subgroup is used to track the instantaneous variation within a process, i.e. the variation in the process at any one time, when many input factors would not have time to vary enough to make a detectable difference. Range charts are usually paired with average charts for complete analysis. |
| Recorder | The team member that takes minutes during team meetings to capture team's progress. Once the team is well underway, this role can be rotated through out the group. |
| Regression Analysis | A statistical technique used to determine the best mathematical expression to describe the relationship between a response and independent variables. |
| Reliability | The probability of a product or service successfully doing its job under given conditions. |
| Robust | The ability of a product or service to function appropriately regardless of external conditions and other uncontrollable factors. |
| Robust Design | An approach to the planning of new products and services that harnesses Taguchi methods. |